ITIL® 4 Foundation Certification Training Course provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. The course is designed to introduce you to IT Service Management. You will learn the importance of ITIL® 4 and its guiding principles. You will also learn the key concepts of Service Management and the four dimensions of Service Management. You will understand the components of ITIL Service Value System and ITIL Service Value Chain.

ITIL® is a widely adopted body of knowledge and best practices for successful IT service management that links with training and certification. ITIL® 4 Foundation Certification Training Course provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective management of IT-enabled services.

• Anyone who would like a foundational understanding of IT Service Management

• IT Staff and Management
• Customers who work closely with IT to support business requirements
• Students who are seeking the ITIL® 4 Foundation Certification
• Existing ITIL qualification holders aspiring to update their knowledge

Candidates familiar with IT terminology and who have IT-related work experience are recommended.

Following are the modules of ITIL® 4 Foundation Course:

• Module 1: Introduction to IT Service Management
• Module 2: Key Aspects of Service Management
• Module 3: The Four Dimensions of Service Management
• Module 4: Describe the ITIL® Service Value System
• Module 5: Service Value Chain
• Module 6: ITIL® Practices

After completing this ITIL® 4 Foundation Certification Training, you will be able to:

• Provide a foundational level of understanding of the ITIL® 4 framework
• Understand the concepts, key principles and process models required to pass the ITIL® 4 Foundation Exam
• Understand how the ITIL® guiding principles can help an organization adopt and adapt service management
• Understand how to improve customer experience and ITSM efficiency with the help of ITIL® tools and techniques
• Describe the four dimensions of service management
• Understand the purpose and components of the ITIL® service value system
• Understand ITIL® Service Value Chain

You will undergo self-paced learning where you will get an in-depth knowledge of various concepts that will be covered in the course.

Course fee includes 02 AXELOS Sample Papers for your practice and an Exam Voucher for ITIL® 4 Foundation exam.

You will get lifetime access to LMS where presentations, quizzes, installation guides & class recordings are available.

We have a lifetime 24x7 online support team to resolve all your technical queries.

You will be awarded 16 PDUs and a Letter of Course Attendance on ITIL® 4 Foundation.

We have a community forum for our learners that further facilitates learning through peer interaction and knowledge sharing.